M18 Cloud Collections empowers financial institutions to efficiently track, manage, and reduce delinquencies through smarter supervision and proactive workflows.

Robust Collection Lifecycle Management

From soft calling to hard bucket collections, our solution supports every stage with precision:

  • Collection
  • Classification
  • Allocation
  • Tele-calling with Dialer Integration
  • Follow-up Management
  • Collection Inbox — Appointments & Task Tracking
  • Escalations
  • Recovery Workflows
  • Re-possession
  • Legal Case Tracking
  • Settlement
  • NPA Calculation
  • Provisioning Tools
  • Mobile-First Collection Tools
    • Mobile App for On-the-Go Collection Executives
    • Mobile Cash & Cheque Management
    • Bank Deposit Verification
    • Account Management: Limit Setting, Blocking, Increase Requests
    • Google Maps Integration for Movement & Location Tracking

support

DEDICATED
TEAM

We have dedicated customer support teams in two offices. We’re always available online during business hours.

INSTANT
HELP

Online Support through Desktop sharing tool at the click of a button – irrespective of your geography.

DEVELOPER
BACKED

Our support teams are backed by developers who are readily available.

FAQs

Loan software automates the entire lending lifecycle — from application to disbursement — improving efficiency, reducing errors, and offering better visibility into loan portfolios.

Yes. We tailor the solution to your specific lending workflows and business rules for a perfect fit.

We implement enterprise-grade encryption, secure access controls, and frequent security updates to protect all sensitive data.

Absolutely. Our platform supports integrations with credit bureaus, accounting tools, CRMs, and other systems.

We offer support via phone, email, live chat, and remote assistance — all backed by developers and domain experts.